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Module 1 : Introduction
6 Lessons-
StartIndigenous life pre-colonisation and in the current day: Indigenous science, belief systems, reframing the narrative from deficits discourse to strengths based
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StartSocial & cultural determinants of health: Appropriateness and relevance
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StartResearch project - Traumatology Talks: Black Wounds, White Stitches: Inception, partners, methodology, intro to findings
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StartClosing what gap? Better understanding First Nations patients’ underpinning trauma
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StartThe role of cultural safety in emergency department settings
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StartRecap on background info and setting the scene for body of course
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Module 2: Communication & comprehension: Breaking down barriers
6 Lessons-
StartOverview of module and main themes from the Traumatology Talks research relevant to communication and comprehension
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StartBody-parts approach compared to person-centred care – connection to cultural determinants of health
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StartOptimising the experience of Indigenous patients in the ED and preventing leave events: Valuing family & support people
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StartEffective communication in a stressful environment: Understanding the value of cultural training in reducing stressors for staff and patients.
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StartED staff perceptions and the influence on care including perceptions of special treatment. Human rights, equity and equality of care.
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StartEffective communication styles – What the research shows works: Indigenous workforce, picture boards, co-design, peer support, culturally safe interpersonal communication
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Module 3: Recognising, respecting & responding to culture in emergency health care settings
6 Lessons-
StartOverview of module and learning outcomes: Listening and responding to culturally specific sensitivities that might affect presentations
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StartMental health presentations
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StartSpecific areas of cultural sensitivity: Gender, privacy, spotlight on individuals
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StartDeath and dying: Culturally sensitive palliative care
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StartRecognising pain symptoms: Culturally sensitive pain management
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StartUseful tools: Cultural safety survey tool plus…
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Module 4: What does urgent look like? Addressing needs of people in triage categories 3–5
5 Lessons-
StartOverview of module and learning outcomes: What does ‘urgent’ look like? Inherent barriers in the hierarchical triage system that lead to poor outcomes for Indigenous patients
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Start‘Waiting, waiting, waiting’ and other barriers to health seeking, including encountering conscious or unconscious bias
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StartWhat works: St Vincent’s Flexi-clinic model
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StartA new approach: Social Emergency Care
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StartFurther recommendations to address barriers: The value of an Indigenous workforce
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Module 5: Spaces and places in emergency health care
4 Lessons-
StartImpact of the ED physical environment on First Nations patients: Failing to address the cultural determinants of health and wellbeing
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StartCross-cultural considerations to enhance the environment and improve patient experience: Recommendations to directly address poor emergency department design
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StartA welcoming environment for First Nations patients according to the National Safety and Quality Health Service Standards
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StartAboriginal and Torres Strait islander workforce targets and Indigenous Procurement Policy embedded in health care settings, improve quality of service
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Module 6: Course recap & advocating for best practice health care settings
4 Lessons-
StartRecap: Summary of Modules 1, 2 and 3
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StartRecap: Summary of Modules 4 and 5
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StartFostering personal goals and advocacy ambitions in health care settings including avenues for further engagement and training
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StartThe power of cultural competency training and engaging with local Aboriginal and Torres Strait Islander people and organisations
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